New York Life

The largest mutual life insurance company in the United States, New York Life uses Verint Speech Analytics at the core of its consumer health index to provide better business insights and create a positive customer service experience. Further, using speech analytics to automate its quality solution and perform targeted call studies, the organization saw 40% savings across its quality assurance team, reduced call volume by 400,000 calls a year, and added six figures to its top line by improving sales effectiveness.