Alight Modernizes Self-Service with AI from Verint

Alight Solutions leverages Verint Virtual Assistant for conversational AI and machine learning to create a modern engagement experience. With artificial intelligence as the backbone of its digital self-service web solution, Alight serves upwards of 20 million people worldwide and delivers capabilities and insights that enable the company to continually enhance customer service.

Alight is a leading provider of benefits administration and cloud-based HR and financial solutions. Their use of the Verint virtual assistant is a master class in chatbots for customer service. If you're looking to better understand chatbot examples in action, this video can help.