USANA Unifies and Simplifies Customer Engagement with Verint
With a mission to develop and provide science-based health products of the highest quality, USANA Health Sciences selected and uses Verint Call Recording and Verint Quality Management to help unify and simplify customer engagement, enabling higher-quality and more consistent service delivery across the many countries it operates and, as a result, more satisfied and loyal customers.
USANA's customer engagement strategy with Verint delivers results including:
-- Consistent processes around call recording
-- Greater visibility into customer satisfaction
-- Improved quality in the customer service interactions
Contact center software solutions used include call recording and quality assurance / quality management.
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The future of customer engagement is here. Organizations like USANA are already seeing results.