O2 Ireland Customer Overview

See how O2 Ireland is providing superior service to more than 1.7 million customers with over 1000 employees. O2 Ireland is using Speech Analytics to make process improvements that allow their customer's experience be the best it can be. Speech Analytics has allowed for significant call volume reduction, more customer-focused web content enhancing self-service success rates, improved first call resolution, enhanced marketing insight and campaign success, and increased revenue generation.