U-Haul Scales its Customer Service Operations with Verint

A company familiar to many, U-Haul is focused on all the elements involved in moving from one place to another with ease and efficiency. The company was ready to take its scheduling forward to modernize how it serves its corporate clients, individual clients, and employees within the do-it-yourself moving industry.

The company knew it needed to scale its customer service operations to meet evolving business demands and that it could not do that effectively without a modern and robust Workforce Management solution. Through conversations with Verint customers and staff, the company realized that the people and solutions of Verint offered exactly what it needed to take it where it wanted (and needed) to go.

By being a trusted advisor to make sure the company has the technology and tools it needs to meet its goals, Verint has helped U-Haul simplify, automate and modernize its scheduling operations and processes to improve employee engagement and deliver the best possible service to its customers.

U-Haul is a leading choice of do-it-yourself movers, with a network of more than 21,000 locations across all 50 states and 10 Canadian provinces.

To see other examples of great customer experience (CX) innovators, check out these Verint success stories:

To learn more about the customer engagement solutions that U-Haul leverages in its contact center:

Stories like this from U-Haul showcase innovations in the contact center.