Unisono's innovations in workforce management and customer service [with Verint]

Unisono is a Spanish business process outsourcer with dependencies in Spain, Colombia, Chile and the UK. The company uses Verint Workforce Management to manage its 7500 employees and has seen a productivity increase by 5 points, a reduction in absenteeism, significant increase in employee satisfaction levels, which in turn allows the company to provide a better service to their customers worldwide.