Ticket Implements AI from Verint to Further Automate Customer Engagement

Ticket Servicos SA, a pioneer and leader in the meal and food benefits sector, with innovative payment products and services across food, transport, culture, and awards, implemented robust conversational AI via Verint Virtual Assistant to power “Eva,” it’s digital web self-service solution, bringing a new interaction channel to its clients and merchants that has helped further automate customer engagement, increase quality of service, and reduce call volume,