BMO Bank of Montreal

BMO Bank of Montreal, a highly diversified financial services provider offering a broad range of personal, commercial, and investment products and services to more than 12 million customers across North America, leverages Verint Speech Analytics to get to and understand the DNA of customer calls, using the near real-time insights to discover and understand top call drivers per line of business, top customer digital challenges and associated handle time, customer and associate experience, and more.