Customer Success Videos

A joint venture between IRi and Nielsen, National Consumer Panel, a market research company, leverages Verint Enterprise Feedback Management as its enterprise survey platform in support of its goal to help IRi's and Nielsen's ...

Ranking among the top 25 accounting and business consulting firms in the U.S., Wipfli uses uses Verint Enterprise Feedback Management at the heart of its total customer experience program, capturing and turning customer feedbac...

Highly diversified financial services provider BMO Financial Group, whose North American contact center handles 23 million customer interactions a year, uses Verint Speech Analytics to analyze calls and reveal insights to impro...

City of Tallahassee Utility Services, one of the top rated public utilities in the U.S., uses Verint Workforce Optimization to help deliver the highest level of customer service, providing more than 200,000 City of Tallahassee ...

A leading multinational business process outsourcer, UNISONO deployed Verint Workforce Management to standardize and align the management of its operations, improve efficiency, and enhance both employee and customer satisfactio...

Wells Fargo leverages Verint Workforce Optimization, including Speech Analytics, to help optimize its workforce, improve agent efficiency, reduce costs, and build best practices that enhance customer engagement and enable the d...

TMJ Inc., a leading Japanese telemarketer and business process outsourcer, uses Verint Speech Analytics to reduce the amount of time required for voice of the customer analysis from a few months to a few weeks, increasing the s...

Verint Workforce Management customer case study. Topics discussed include Forecasting & Scheduling, eLearning, Coaching, Adherence, schedule flexibility, shift bidding, consulting and support experiences, results from use of V...

Logica, a major provider of outsourced IT services, uses Verint Workforce Management to optimize its staffing, enabling it to resolve a much higher percentage of service call issues directly from the help desk, rather than from...