Customer Success Videos
IAG Case Study
IAG New Zealand, with operations in Australia, New Zealand, and up into Asia, including 12 contact centers located across five cities in New Zealand handling sales, service, and claims, leverages Verint Workforce Optimization t...
TELUS International Case Study
TELUS International brings more value to their customers using Verint Quality Management and Speech Analytics Solutions.
City of Buffalo Case Study
Oswaldo Mestre talk about how the City of Buffalo uses Verint Engagement Management Solutions.
Sage Customer Experience Discussion
Brad Smith from Sage North America discusses Customer Experience and strategy with Verint's Ryan Hollenbeck.
Firstsource: A Global Business Process Outsourcer
A leading global business process outsourcer, Firstsource uses Verint Voice of the Customer Analytics, including Speech Analytics and Text Analytics, to identify customer sentiment and differentiate based on the unique customer...
Carenet Healthcare Services
Carenet Healthcare Services, a leading provider of care management, nurse triage, and engagement solutions, uses KANA Enterprise to deliver an omnichannel customer experience and put vital information at its agent's fingertips ...
Hudson Valley Federal Credit Union
With Verint Workforce Management for Branch Operations, Hudson Valley Federal Credit Union, with over $3.8 billion in assets and more than 285,000 members, is able to optimize its staffing levels to more effectively meet custom...