Customer Success Videos

IAG New Zealand, with operations in Australia, New Zealand, and up into Asia, including 12 contact centers located across five cities in New Zealand handling sales, service, and claims, leverages Verint Workforce Optimization t...

TELUS International brings more value to their customers using Verint Quality Management and Speech Analytics Solutions.

Oswaldo Mestre talk about how the City of Buffalo uses Verint Engagement Management Solutions.

Brad Smith from Sage North America discusses Customer Experience and strategy with Verint's Ryan Hollenbeck.

A leading global business process outsourcer, Firstsource uses Verint Voice of the Customer Analytics, including Speech Analytics and Text Analytics, to identify customer sentiment and differentiate based on the unique customer...

Carenet Healthcare Services, a leading provider of care management, nurse triage, and engagement solutions, uses KANA Enterprise to deliver an omnichannel customer experience and put vital information at its agent's fingertips ...

With Verint Workforce Management for Branch Operations, Hudson Valley Federal Credit Union, with over $3.8 billion in assets and more than 285,000 members, is able to optimize its staffing levels to more effectively meet custom...

A joint venture between IRi and Nielsen, National Consumer Panel, a market research company, leverages Verint Enterprise Feedback Management as its enterprise survey platform in support of its goal to help IRi's and Nielsen's ...