Customer Success Videos

Oswaldo Mestre talk about how the City of Buffalo uses Verint Engagement Management Solutions.

Brad Smith from Sage North America discusses Customer Experience and strategy with Verint's Ryan Hollenbeck.

A leading global business process outsourcer, Firstsource uses Verint Voice of the Customer Analytics, including Speech Analytics and Text Analytics, to identify customer sentiment and differentiate based on the unique customer...

Carenet Healthcare Services, a leading provider of care management, nurse triage, and engagement solutions, uses KANA Enterprise to deliver an omnichannel customer experience and put vital information at its agent's fingertips ...

With Verint Workforce Management for Branch Operations, Hudson Valley Federal Credit Union, with over $3.8 billion in assets and more than 285,000 members, is able to optimize its staffing levels to more effectively meet custom...

A joint venture between IRi and Nielsen, National Consumer Panel, a market research company, leverages Verint Enterprise Feedback Management as its enterprise survey platform in support of its goal to help IRi's and Nielsen's ...

Ranking among the top 25 accounting and business consulting firms in the U.S., Wipfli uses uses Verint Enterprise Feedback Management at the heart of its total customer experience program, capturing and turning customer feedbac...

Highly diversified financial services provider BMO Financial Group, whose North American contact center handles 23 million customer interactions a year, uses Verint Speech Analytics to analyze calls and reveal insights to impro...

City of Tallahassee Utility Services, one of the top rated public utilities in the U.S., uses Verint Workforce Optimization to help deliver the highest level of customer service, providing more than 200,000 City of Tallahassee ...

A leading multinational business process outsourcer, UNISONO deployed Verint Workforce Management to standardize and align the management of its operations, improve efficiency, and enhance both employee and customer satisfactio...